Troubleshooting
Resolve common SVG, image trace, warning, hoop, color, validation, and performance issues.
Artwork import
SVG imports differently: inspect fill and stroke behavior, simplify excessive nodes, and replace masks, filters, images, or complex effects with ordinary paths externally. An outline becomes filled: fill="none" stroke artwork should remain line-based; check whether the file actually contains a filled compound path and report the file if a true stroke-only shape is filled.
Image Trace makes too many objects: begin with simpler, cleaner artwork, reduce the trace color count, remove small regions, merge similar colors, and reduce points with Cleanup.
Design and export
Many warnings: use Ready to check small objects, short stitches, dense areas, travel, and finishing one category at a time. Does not fit hoop: choose the right hoop/margin or resize/Fit Design to Hoop, then inspect detail again.
DST colors differ: DST cannot store exact RGB; use the matching Production Sheet or Thread Chart. Validation mismatch: confirm the design did not change, recalculate, save, and re-export. Report a repeatable mismatch.
Performance and support
Large traces with many colors, objects, and points take more time to edit and recalculate. Reduce unnecessary detail and work from saved checkpoints. For help, use the Contact page and include the file type, browser, exact steps, expected result, and screenshots where possible. Do not send sensitive artwork unless needed.
Related: Cleanup, Ready, and Validation.